| Customization: | Available |
|---|---|
| After-sales Service: | Provided |
| Warranty: | Provided |
Suppliers with verified business licenses
Product Pictures:
Our Store Activities:
1. Our store is soliciting buyers show videos.
If you agree to shoot a nice video of no less than 20 seconds for us within 3 months after receiving the cargo, please contact
customer service after placing the order or leave a note when you placing the order, we will give you 2 blades or screens as a
gift for free.
2. Collect customer feedback
Customer feedback and suggestions are very important to us, not only to help us find deficiencies, but also to help us improve
the level of service and further optimize our products, as well as to give other customers a reference.
If you are satisfied with our products, please give us 5 stars and leave your comments.
If you are not satisfied with our products, please tell us. We will deal with it as soon as possible.
Your advice is a valuable asset to us.
For the top 100 customers who actively give us comments, feedback or suggestions, placing an order in our store next time will
enjoy more discounts and receive more gifts.
3. Follow our store will enjoy more discounts.
Kindly note that our fans enjoy greater discounts. Pay attention to our store, we will update products, and do promotional activities
from time to time.
Shopping Notes:
1. The products sold in our store do not support no reason to return service. And non-product quality problems do not support
returns and refunds.
After placing an order for customs clearance, it is not possible to cancel the order, modify the order information, and reject the
goods. Please carefully read the product details and shopping notes information at the bottom of the product introduction before
placing an order to avoid any inconvenience or disputes in the future.
2. If you are not sure which product can meet your needs, please contact customer service directly, and we can recommend
suitable products based on your specific requirements.
3. Regarding the outer packaging, slight defects and scratches of the product: due to the complexity of customs clearance and
long-distance transportation, the outer packaging or product may have bumps and scratches. If it does not affect the use of the
product, it does not belong to the quality problem and does not support return and replacement.
4. About acceptance: Due to the complicated customs clearance process of delivery and long-distance transportation, the outer
package may have bumps, extrusion deformation, etc., so be sure to face to face acceptance. If you find damage, omission,
misdelivery and other problems, be sure to take photos or video immediately and contact customer service to provide package
vouchers. If it is not checked after signing for more than 48 hours, the loss incurred shall be borne by the buyer.
Our company's main products are grinder machines, mixer machines, sifter machines, dryer machines, conveyor machines,
packing machines, slicer machines, cleaning machines...etc, which are widely used in chemical, foodstuff and other industries.
Since its foundation, Loongyi has always adhered with the principle of quality firstly and technology is life.
Our parent company, Jiangyin Xinyou Machinery, since 2005, has nearly 20 years of manufacturing experience, which owns
more than 50 employees, about 2,000 Square meter of office space, cover about 12,000 Square meter of manufacturing space.
Glory Machinery International Trade is our trading company. We have sold our machines to more than 60 countries around
the world. Such as, USA, Canada, Europe, Japan, Australia,Africa,South Asia,middle Asia and so on.
Over these years, our company has made elaborate design and improvement,on the basis of absorbing features and advantages
of similar products both at home and abroad.
The products have won good reputation and praises among all customers, from at home and abroad.
Our products are approved by CE and ISO 9001.
We welcome OEM and ODM models.
We are looking for agents.
Warmly welcome you to visit our factory.
Please Note:
Regarding shipping:
1. Make sure your address and phone number is correct, we can send item within 5-7 working days after payment
done.
2. Most of countries delivery time is 10-60 working days. But some of goods shipping may be delayed because of
carrier mishandling, customs delay, import tariffs, national policy of customers, remote areas, or any other
circumstances out of our control.
3. If you want more faster delivery, contact us to use FedEx, DHL,TNT, UPS...etc and please pay the extra freight cost.
4. If you don't receive package within 36 working days, please feel free to contact with us before leaving negative
and neutral feedback, we will do our best to help you to resolve the problem.
5. Sometimes we will not ship by express you choose, For example: you choose DHL, we may ship by FedEx or
UPS, it depends on situation, please contact with us if you wanna choose specific express.
6. If your area is a remote area, you will need to pay a separate fee.
7. If you are unable to place an order, it may be related to the shipping template or remote areas.
Please contact us, we will inquire about the shipping cost for you and guide you in placing the order.
About import duties / customs clearance:
1. If you choose "Seller's Shipping Method", we will help you arrange shipment. Send the goods to your nearest
seaport! You have to pick up the goods at the port.
2. The buyer needs to pay the port of destination fees (such as terminal loading and unloading fees, document
fees, storage fees, etc.), customs clearance fees, and delivery taxes. We are not responsible for any customs or
import duties. Due to the buyer's reasons, the customs failed to do so and the goods were returned or destroyed.
We will not refund the payment.
Note: For countries that are difficult to pass customs, such as: Brazil, Turkey, Argentina, etc. Before you buy, make
sure you have the ability to pass customs.
About express receipt:
1. If you choose DHL / ARAMEX / FEDEX, TNT, UPS, etc., we will help you arrange international express delivery
to your address directly! If the goods are shipped by express, the buyer must pay tax on arrival.
2. Before signing, the buyer should carefully check the parcel / consignment before signing the goods. Make sure
the packaging is intact, if there is any damage, please take a photo and contact us within 24 hours. We will help you.
About Tax:
1.Import duties, taxes and charges are not included in the item price or shipping charges.
2.Buyer is responsible for paying import duties, taxes and charges.It is out of our control of custom tariffs. Please
kindly note!
About Return:
1. Please contact with us before you return it if you are not satisfied with the item when you receive it, and return
it within 7 days for a replacement or money back.
2. All returned items must be in the original packaging and must provide with shipping tracking number and
specific reason for the return.
About Feedback:
1. If you are satisfied about it, please leave 5 stars positive feedback, Thanks a lot!
2. Your encouragement and support is our continuously forward momentum. Your satisfaction is always our top
priority.
3. Please contact with us before leaving neutral or negative feedback, we will give you a satisfactory solution to
resolve any dispute.
FAQ:
Q: How do I pay for my purchase?
A: We accept Credit Card, TT remittanceand the other payment methods. If you have difficulty in making payment,
please contact with us for help.
Q: Is there any warranty for the items I bought?
A: We provide one year warranty, but all shipping costs need to be paid by customers.
Q: I received the parcel broken,What can I do now?
A: Please contact with us first,We could give you the resolution at once.(Please Don't open any dispute or give
us any negative feedback first.Thanks)
Kind reminder:
1) Regarding transportation:
When you receive the goods, please immediately open the cardboard box to check if the goods are intact before
signing to confirm receipt. If there is any damage, please refuse the visa. Please take photos or videos as evidence
and contact customer service on the spot to resolve the issue. After normal delivery, the courier company will not
claim compensation.
2) Regarding returns and exchanges:
a. After receiving the goods, we support free machine testing. If you are not satisfied with the results, you can return
or exchange the goods within 7 days.
Non quality issues, the buyer shall bear the return shipping cost. The seller shall bear the shipping cost for returns
caused by quality issues.
b. When returning or exchanging goods, please return them in their original packaging, express delivery, and
original machine accessories to ensure that they do not affect secondary sales.
3) The transportation process caused the product to be damaged, and the buyer did not open the box for inspection
and signed for it directly. Later, due to the damaged goods, the buyer returned the product and had to bear the
shipping cost.
4) Regarding warranty:
a. The knives are vulnerable parts and are not within the warranty period;
b. The motor is not covered by warranty in the following situations: washing with water may cause damage to the
motor due to water ingress; Overload operation causing motor damage; Improper use leads to motor damage.
After sales service:
Thanks for all the positive feedback.
Please contact with us If you have any problems when you received the parcel.
Then we will resolve it for you.
Thanks for your order in our store.
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